Payment and Refund Policy

Last updated: 29 September 2026

This Payment and Refund Policy applies to all transactions conducted through stagevibezo for Course A stage production resources. These resources focus on atmosphere and performance flow, including lighting mood design, camera movement techniques, sound cues integration, and smooth workflows for live shows. The policy covers purchases of digital courses, downloadable materials, subscription access, and related services offered to customers in the United Kingdom.

Scope of the policy and the products or services it covers

This document governs payments and refunds for all Course A offerings. It includes one-time purchases of video modules on lighting mood creation, interactive guides for camera movement, audio cue libraries, and workflow templates for live performances. It also extends to subscription plans that provide ongoing access to updated materials and live workshop recordings. Physical goods are not sold; all items are digital or service-based. The policy does not cover third-party platforms where Course A content may appear incidentally.

Prices, currencies, taxes, and any additional charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable for consumers. No hidden fees apply to standard purchases, but premium add-ons such as personalised feedback sessions may incur extra charges clearly shown at checkout. Currency conversion fees may apply if paying from outside the UK, and these are the responsibility of the customer. Price changes may occur for new releases, but existing subscribers retain their locked rates for the subscription period.

Accepted payment methods, payment authorisation, and payment security

Accepted methods include major credit and debit cards, bank transfers, and approved digital wallets. Payments are authorised instantly upon submission. stagevibezo uses secure payment processors compliant with UK financial regulations to protect card details. No payment information is stored on our servers. Authorisation failures result in order cancellation without charge. Security measures include encryption and fraud detection checks performed before processing.

Order, booking, or service confirmation and when a contract is formed

Upon successful payment, customers receive an email confirmation detailing the purchased Course A resources. A binding contract forms at the moment of payment authorisation. Access to digital content is granted immediately for most items, except subscriptions which activate on the billing date. Customers must review order details before confirming, as errors cannot be corrected post-authorisation without following cancellation procedures.

Cancellation rights and applicable cancellation periods

Under the Consumer Contracts Regulations, customers in the UK have 14 days from the date of purchase to cancel. For digital content, cancellation rights end once download or streaming begins, unless the content is faulty. Subscriptions may be cancelled at any time, with access continuing until the end of the paid period. No penalty applies for cancellations within the cooling-off period, provided the service has not been fully consumed.

Refund eligibility, exclusions, and non-refundable items or services

Refunds are available for unused digital resources if requested within 14 days and before significant access occurs. Exclusions include completed downloads, viewed modules on lighting mood or camera movement, or customised workflow plans. Promotional offers and gift subscriptions are non-refundable once activated. Services such as live show consultations are non-refundable after the session date passes. Eligibility requires the content to remain unaccessed beyond basic preview.

The step-by-step procedure and information required to request a refund

To request a refund, email [email protected] with the subject line Refund Request. Include order number, purchase date, customer name, and reason for the request. Specify which Course A modules, such as sound cues or performance flow templates, are involved. Provide any relevant screenshots or access logs. Requests must be submitted within the applicable period. Incomplete requests will be returned for additional details.

Inspection, approval, rejection, and notification of the refund decision

Upon receipt, stagevibezo inspects access logs to verify eligibility. Decisions are made within 10 business days. Approval leads to immediate processing; rejection includes a clear explanation citing the specific policy clause, such as content already streamed. Notifications are sent via email to the address associated with the order. Customers may appeal once with additional evidence.

Refund method, processing time, and when funds should reach the customer

Refunds are issued to the original payment method. Processing takes up to 14 days after approval, though credit card refunds may appear faster. Bank transfers can take longer depending on the provider. Customers receive confirmation once the refund is issued. No interest or compensation is added for processing delays beyond our control.

Special rules for digital content, subscriptions, services, or promotional offers where relevant

Digital Course A content on atmosphere creation and live show workflows follows strict access rules. Subscriptions renew automatically unless cancelled before the renewal date. Partial refunds for mid-period cancellations are not provided. Promotional bundles are treated as single purchases for refund purposes. Faulty content, such as corrupted files on sound cues, qualifies for replacement or full refund regardless of the time limit.

Failed payments, duplicate charges, chargebacks, and suspected fraud

Failed payments result in suspended access until resolved. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks must be preceded by a direct refund request. Suspected fraud leads to account review and possible permanent suspension. stagevibezo cooperates with authorities on fraudulent activity related to payment for stage production resources.

Mandatory consumer rights in the target country that the policy cannot exclude

This policy does not affect statutory rights under the Consumer Rights Act 2015, UK GDPR, or the Consumer Contracts Regulations. Customers retain rights to goods and services of satisfactory quality, and remedies for faulty digital content. Nothing in this policy limits claims for negligence or personal injury. Disputes may be referred to the courts of England and Wales or alternative dispute resolution schemes.

Contact route, policy changes, and last-updated date

For questions, contact [email protected] or use the form on the Contacts page. Written correspondence may be sent to 46-48 Stour Street, Birmingham, B18 7AJ, United Kingdom. This policy may be updated periodically to reflect legal changes; the latest version always appears on the site. Continued use after updates constitutes acceptance. The last update occurred on 29 September 2026.